FREQUENTLY ASKED QUESTIONS

FAQ'S
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FOR E-DESIGN SERVICES

1. HOW LONG WILL IT TAKE TO GET MY ROOM E-DESIGN?

YOUR E-DESIGN PACKAGE WILL BE DELIVERED VIRTUALLY VIA EMAIL WITHIN 3-5 BUSINESS DAYS FROM OUR RECEIPT OF PAYMENT. ALL DIGITAL BOARDS WILL BE EMAILED IN A PDF DOWNLOADABLE AND PRINTABLE FILE.

2. HOW DOES FLIPPING DESIGN RE-DESIGN YOUR ROOM WITHOUT SEEING IT OR MEETING YOU PERSONALLY?

THE ADVANCES OF TECHNOLOGY OVER THE LAST DECADE HAVE MADE IT VERY POSSIBLE FOR INTERIOR DESIGNERS TO WORK WITH CLIENTS OVER THE INTERNET. TIMES ARE CHANGING AND SO IS THE WAY INTERIOR DESIGN IS PERFORMED.  TO ALLOW FLIPPING DESIGN TO ACCURATELY UNDERSTAND YOUR BUDGET, SPACE, AND NEEDS, WE WILL ASK  YOU TO COMPLETE A CLIENT QUESTIONNAIRE AND PROVIDE US A ROUGH SKETCH OF THE ROOM MEASUREMENTS AND PHOTOS. ALTHOUGH WE KNOW THE QUESTIONNAIRE WILL SUFFICE, WE WELCOME INSPIRATION PHOTOS YOU’VE FOUND ONLINE AS WELL. THE MORE INFO YOU SEND THE BETTER WE GET TO KNOW YOU AND YOUR STYLE PREFERENCES. 

3. WHAT IF I HAVE AN OPEN FLOOR PLAN AND TWO ROOMS ARE COMBINED?

WE UNDERSTAND THAT IN ORDER FOR AN OPEN FLOOR PLAN TO TRULY FEEL FINISHED, BOTH SPACES SHOULD MESH WELL TOGETHER. SO, CONSIDER THE ROOM COMBO PACKAGE FOR OPEN-SPACED LAYOUTS. THIS WAY YOU WON'T HAVE TO PURCHASE 2 SEPARATE PACKAGES PER ROOM. YOU ALSO GET A BETTER DEAL! 

4. DO YOU WORK WITHIN MY BUDGET ON THE RESOURCES YOU’VE PLANNED FOR MY DESIGN?

ABSOLUTELY! WE CAN WORK WITHIN JUST ABOUT ANY BUDGET. WITH THAT SAID, OUR ABILITY TO CREATE A DRAMATIC TRANSFORMATION WILL BE DETERMINED BY WHAT YOU’VE SET ASIDE FOR THE PROJECT.  OF COURSE, IF YOU WANT ITEMS FROM DESIGNER VENDORS ONLY, EXPECT TO SPEND A LITTLE MORE, AND ALTERNATIVELY, IF YOU WANT ITEMS FROM RETAIL VENDORS ONLY, EXPECT TO SPEND A LITTLE LESS. NO MATTER YOUR BUDGET, YOUR PLAN SHOULD INCLUDE MUST HAVES FOR YOUR ROOM. 

5. CAN SOME OF MY EXISTING FURNITURE PIECES BE INCORPORATED IN THE DESIGN PLAN?

OF COURSE! WE UNDERSTAND THAT THE FEELING OF "HOME" DOESN'T JUST INVOLVE PURCHASING GOODS, PUTTING THEM ALL TOGETHER, AND VOILA! SOMETIMES FAMILY HEIRLOOMS, ANTIQUES OR SIMPLY "MUST HAVES" ADD TO THE FINISHING TOUCH. YOUR WISH TO INCORPORATE YOUR OWN GOODS AND KEEPSAKES IS OUR GOAL IN PROVIDING PERSONALIZED AND AFFORDABLE INTERIOR MAKEOVERS.

6. WILL I BE ABLE TO PURCHASE THE ITEMS DIRECTLY?

YES! A NUMBER OF HOME FURNISHING RETAILERS (WEST ELM, CB2, POTTERY BARN, CRATE AND BARREL, PIER ONE) HAVE ESTABLISHED AN ONLINE PRESENCE, ENABLING US TO PROVIDE YOU WITH A SHOPPING LIST FULL OF ITEMS WHICH YOU CAN PURCHASE ON YOUR OWN.

7. WILL YOU MAKE CHANGES TO MY PLAN IF I DON’T LIKE SOMETHING YOU’VE SELECTED?

IF WE’VE MISSED THE MARK ON AN ITEM OR TWO, YOU MAY SEND US YOUR THOUGHTS AND WE WILL PROVIDE UP TO THREE EDITS AT NO CHARGE PER DESIGN PLAN.

8. AFTER PURCHASING, WHAT ABOUT FOLLOW-UP QUESTIONS?

AFTER THE RECEIPT OF YOUR FINAL E-DESIGN PRESENTATION PACKAGE AND INCLUDED RE-SELECTION (LIMIT THREE ITEMS PER PLAN), OUR OBLIGATIONS TO ONE ANOTHER FOR THAT PHASE OF YOUR PROJECT ARE FULFILLED.  HOWEVER, IF YOU DO HAVE ADDITIONAL QUESTIONS, ONE OF OUR INTERIOR DESIGNERS ON STAFF IS ABLE TO CONSULT WITH YOU VIA EMAIL REGARDING YOUR NEW DESIGN PLAN.

9. WHAT HAPPENS IF I WAIT TO PURCHASE AN ITEM, AND THEN IT’S NO LONGER AVAILABLE?
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IF SOMETHING BECOMES DISCONTINUED YOU CAN ALWAYS SHOP FOR A SIMILAR ITEM BUT WE RECOMMEND THAT BEFORE PURCHASING OUR SERVICE, YOU WAIT UNTIL YOU ARE FINANCIALLY AND PRACTICALLY READY TO IMPLEMENT A DESIGN CHANGE. THE WORLD OF MANUFACTURED GOODS IS A RAPIDLY CHANGING ONE, AND THERE ARE NO GUARANTEES THAT THE ITEM SPECIFIED TODAY WILL BE AVAILABLE SIX MONTHS FROM NOW.

10. DO THE PACKAGES EXPIRE UPON PURCHASING? 

WE UNDERSTAND THAT LIFE HAPPENS. SOMETIMES, A LAST MINUTE MOVE COMES KNOCKING ON YOUR DOOR. NO WORRIES! WE'VE GOT YOUR BACK. PACKAGES HAVE NO EXPIRATION.